Refund and Cancellation Policy

Last Updated: December 2024

This Refund and Cancellation Policy ("Policy") outlines the terms and conditions regarding refunds, cancellations, and modifications of services provided by ANGAD EXCH. This Policy should be read in conjunction with our Terms and Conditions.

1. General Policy Overview

At ANGAD EXCH, we strive to provide high-quality IT services and maintain customer satisfaction. We understand that circumstances may arise requiring service modifications or cancellations. This Policy provides clear guidelines for such situations while protecting both our clients' interests and our business operations.

2. Service Categories

Our refund and cancellation terms vary based on the type of service:

2.1 Custom Software Development Projects

• Fixed-price projects with defined scope and deliverables
• Time and material projects with hourly or daily billing
• Milestone-based projects with phased delivery

2.2 Website Development and Design Services

• Custom website development
• E-commerce platform development
• Content management system implementation

2.3 Recurring Services

• Monthly maintenance and support contracts
• Cloud hosting and infrastructure management
• Technical support subscriptions

2.4 Consulting Services

• IT strategy consulting
• Technical audits and assessments
• One-time advisory services

3. Cancellation Policy

3.1 Project-Based Services

Before Project Commencement

• Within 48 hours of contract signing: Full refund minus any initial setup costs incurred
• 48 hours to 7 days: 90% refund minus setup costs and any work already completed
• After 7 days but before project start: 75% refund minus setup costs and preparatory work

After Project Commencement

• Client may cancel at any milestone completion point
• Payment required for all completed work and milestones
• Refund available for unfinished portions of the project
• Minimum cancellation notice: 15 business days

3.2 Recurring Services

• Monthly subscriptions: 30 days' written notice required
• Annual contracts: Cancellation allowed at the end of each quarter with 60 days' notice
• Support contracts: Cancellation effective at the end of the current billing cycle
• No partial refunds for recurring services already provided

3.3 Consulting Services

• Fixed-scope consulting: Cancellation allowed before service delivery begins
• Hourly consulting: No advance payment; billing only for hours worked
• Retainer-based consulting: Unused retainer hours may be refunded based on terms

4. Refund Eligibility

4.1 Eligible Refund Scenarios

• Service cancellation within the allowed timeframe
• Failure to deliver services as per agreed timeline (subject to force majeure)
• Material breach of service agreement by ANGAD EXCH
• Inability to complete project due to technical impossibility
• Mutual agreement to terminate the project

4.2 Non-Refundable Items

• Setup fees and initial consultation charges
• Third-party software licenses purchased for the project
• Completed work deliverables and milestones
• Domain registration and hosting fees
• Time spent on project analysis and planning
• Custom graphics, designs, or content created

5. Refund Process and Timeline

5.1 Refund Request Procedure

1. Submit written refund request to contact@angadexch.shop
2. Include project details, reason for refund, and supporting documentation
3. Allow 5-7 business days for initial review and response
4. Participate in discussion to resolve issues if possible
5. Receive formal refund decision within 15 business days

5.2 Refund Processing Timeline

• Approved refunds: Processed within 10-15 business days
• Bank transfers: 3-5 business days after processing
• International payments: Up to 7-10 business days
• Payment gateway refunds: Subject to gateway processing times

6. Project Modifications

6.1 Scope Changes

• Minor modifications: Up to 10% of project scope without additional charges
• Major changes: Require new project agreement and pricing
• Timeline adjustments: Subject to resource availability
• Additional features: Quoted separately with client approval

6.2 Timeline Extensions

• Client-requested delays: No additional charges for reasonable extensions
• Scope creep impacts: Timeline and cost adjustments as needed
• Force majeure delays: Timeline extensions without penalties

7. Special Circumstances

7.1 Force Majeure Events

In case of events beyond our control (natural disasters, pandemics, etc.):

• Projects may be suspended without penalty
• Timeline extensions granted automatically
• Partial refunds considered for significantly delayed projects
• Alternative service delivery methods explored

7.2 Technical Limitations

• If project requirements prove technically unfeasible
• Refund provided for uncompleted portions
• Alternative solutions offered where possible
• Client retains ownership of completed work

8. Quality Assurance and Satisfaction

8.1 Quality Guarantee

• All deliverables tested according to industry standards
• Bug fixes provided free of charge for 30 days post-delivery
• Performance issues addressed at no additional cost
• Client feedback incorporated during development phases

8.2 Satisfaction Guarantee

• Regular progress reviews and client feedback sessions
• Opportunity to request modifications during development
• Clear communication of any potential issues
• Commitment to resolving client concerns promptly

9. Dispute Resolution

9.1 Internal Resolution

• Direct communication with project manager
• Escalation to senior management if needed
• Good faith efforts to resolve disputes amicably
• Documentation of all resolution attempts

9.2 External Mediation

• Third-party mediation for unresolved disputes
• Binding arbitration as final resort
• Costs shared between parties as determined by mediator

10. Contact Information for Refunds

For all refund and cancellation requests, please contact us:

11. Policy Updates

This Refund and Cancellation Policy may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of material changes via email or website notification. The updated policy will apply to new projects and services commenced after the effective date.

12. Governing Law

This Policy is governed by the laws of India, and any disputes arising from refund or cancellation matters will be subject to the jurisdiction of Delhi courts.

Effective Date: This Refund and Cancellation Policy is effective as of December 2024 and applies to all services provided by ANGAD EXCH.